Booking changes
We understand that travel plans can change. Contact the booking team as early as possible so we can review your options.
Cancellation requests must be sent to our booking team by phone, WhatsApp, or email. The applicable refund depends on how much notice we receive, supplier commitments, the travel date, and the terms stated in your confirmed quote.
We will try to move your booking to a new date when the vehicle and driver are available. A revised fare or additional supplier cost may apply if the route, season, or vehicle changes.
Approved refunds are returned through the original payment method where possible. Processing time depends on the payment provider. Token advances and non-refundable supplier charges may be excluded when stated in the quote.
